Refund Policy

Last updated: 12/8/2025

1. Overview

At Zyora, we are committed to delivering high-quality services. This Refund Policy outlines the conditions under which refunds may be issued for our services. Please read this policy carefully before making a purchase.

2. Service Categories

Our refund policy varies based on the type of service:

  • Custom Development Projects: Website design, mobile apps, custom software
  • Subscription Services: Monthly/annual cloud services, maintenance plans
  • Consulting Services: Strategy sessions, audits, training
  • One-time Services: Setup fees, migration services

3. Custom Development Projects

For custom development projects (websites, mobile apps, software):

  • Before Work Begins: Full refund available within 48 hours of payment if no work has commenced
  • During Development: Partial refunds based on work completed, minus 20% administrative fee
  • After Delivery: No refunds once final deliverables are approved and delivered
  • Milestone-based: Refunds calculated based on incomplete milestones only

4. Subscription Services

For monthly or annual subscription plans:

  • Monthly Plans: Cancel anytime; no refund for current month, no charges for next month
  • Annual Plans: Pro-rated refund available within first 30 days, minus one month's fee
  • After 30 Days: No refunds; service continues until end of billing period
  • Downtime: Service credits issued for downtime exceeding 99% uptime SLA

5. Consulting and Training Services

For consulting, strategy sessions, and training:

  • Before Session: Full refund if cancelled 48 hours before scheduled time
  • 24-48 Hours: 50% refund if cancelled within 24-48 hours
  • Less than 24 Hours: No refund for cancellations within 24 hours
  • After Session: No refunds once service is delivered

6. Non-Refundable Items

The following are non-refundable:

  • Domain name registrations and renewals
  • Third-party licenses and software purchases
  • SSL certificates and security services
  • Completed and delivered work
  • Setup and onboarding fees after services are activated

7. Refund Request Process

To request a refund:

  1. Contact us at [email protected] with your order details
  2. Provide reason for refund request
  3. Include any relevant documentation or evidence
  4. Allow 5-7 business days for review
  5. Approved refunds processed within 10-14 business days

8. Quality Guarantee

We stand behind the quality of our work. If deliverables do not meet the agreed specifications outlined in your project agreement, we will:

  • Revise the work at no additional cost (up to agreed revision rounds)
  • Provide alternative solutions to meet your requirements
  • Issue a partial refund if we cannot meet specifications (case-by-case basis)

9. Dispute Resolution

If you are not satisfied with our refund decision, you may escalate the matter by contacting our management team. We will review all disputes fairly and make a final decision within 15 business days.

10. Payment Method

Refunds will be issued to the original payment method used for the purchase. Please note that your bank or payment provider may take additional time to process the refund to your account.

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any changes.

12. Contact Us

For refund requests or questions about this policy: